Degalux

9.4 / 10

Faster lead follow-up, more appointments, and greater focus for the field sales team

Every year, Degalux receives thousands of online inquiries from consumers interested in sun protection and roller shutters. These inquiries come in at all hours of the day, from early in the morning until late at night. That’s exactly where the difference lies. A lead that sits unaddressed for too long will fall through the cracks. A lead that is followed up on immediately stays active and turns into an appointment.

That is why Degalux decided to outsource its lead follow-up to MisterSales.

As soon as a request comes in, MisterSales springs into action. Every lead is followed up on quickly and personally, no matter the time of day. That speed remains consistent even in the evenings. This way, potential customers receive immediate clarity and a response, without any wait time or need to request a callback.

This approach ensures a steady stream of new appointments. Hundreds of appointments are scheduled each month for Degalux’s field sales team. At the same time, the internal team no longer has to worry about following up on leads and scheduling appointments. This frees them up to focus on what Degalux does best: providing in-home consultations and closing deals.

That is why PVC Flooring Expert chose to use MisterSales for lead follow-up.

This approach is yielding tangible results. For the showroom salespeople at PVC Flooring Expert, MisterSales schedules an average of 120 appointments per week. In addition, the conversion rate of online leads into actual orders increased by 40%.

This ensures that no revenue is lost during the initial follow-up, and allows the internal team to focus entirely on what they do best: providing advice, making sales in the showroom, and ensuring an excellent customer experience.