Telemarketing that Generates Leads in the Sustainability Sector

Quick Lead Follow-Up

When someone shows interest, downloads a brochure, or fills out a form, we’ll call them back within 30 seconds—until 9:00 p.m.—to schedule an appointment.

Cross-Selling & Up-Selling

From solar panels to home batteries, from charging stations to EMS/monitoring, from central heating to (hybrid) heat pumps—we identify buying signals and address them with our customers.

Customer Retention

We proactively call customers when there are issues or questions about usage or rates. This results in fewer cancellations and more renewals.

Ongoing research

We’ll share examples from the conversations: objections, trends, and frequently asked questions. This will help you adjust your value proposition or proposal process more quickly.

Your customers don’t work nine-to-five, so their inquiries often come in during the evening. That’s why we’re available until midnight, six days a week. Whether it’s a question, a complaint, or a technical issue, within 20 seconds your customer will be connected to a real person who listens, thinks along with them, and takes immediate action.

Whenever we can resolve an issue, we do so immediately. If follow-up is needed, we clearly document everything for your own team. This way, your customers always experience fast and professional service, while you don’t have to organize an expensive evening shift and still give the impression that you’re always there. Our customer service team is available six days a week from 6:00 a.m. to midnight.

Define objectives

Together we establish clear goals such as revenue, number of customers/leads and the period in which you want to achieve this. We map out the destination and waypoints together, so everyone knows where they’re working towards.

Sharpen your target audience

We map out your ideal customer: who they are, which market they operate in, and what relationship you want to build with them. It’s like zooming in with a lens, from a broad audience to exactly that customer who wants to say ‘yes’.

Develop contact strategy

We develop a thoughtful contact strategy and message to reach your target audience. Together we sketch the ideal customer journey, from first contact to a convinced decision, so nothing is left to chance.

Smart integrations

We connect with, for example, your CRM, calendar and mailbox for an efficient process. For you it feels like all the gears turn automatically, because appointments appear in your calendar and no lead falls through the cracks.

Content for every contact moment

We create smart content for multiple contact moments to nurture leads, feed them, confirm appointments or orders. Like a good series, each contact moment builds on the story, so the customer gradually gains more trust and decides faster.

Team training and kick-off

We train our team and your employees, so everyone uses the same approach. Then we launch the campaign together. The kick-off feels like a starting gun where everyone knows their role, is sharp and knows exactly when to accelerate.