Customer service refers to the support and assistance a company provides to its customers before, during, and after a purchase or use of a product or service. It includes various forms of communication, such as by phone, email, or live chat on the website.

Outsourcing customer service offers several advantages. It allows businesses to focus on their core activities while specialized external teams provide professional customer support. This can save costs, provide flexibility during peak times, and give access to expertise and technology that might not otherwise be available.

Every service is available 24/6. Live Chat is available at all times with a team member always on hand. Phone and email support can also be answered immediately through our 24/6 approach.

The price depends entirely on your needs and business. Do you only want a Live Chat or do you only want us to handle phone calls? That’s certainly possible! We can even take over your entire customer service. Feel free to contact us and receive free advice!

Absolutely! Every customer service environment is equipped with the company’s branding. Additionally, it’s possible to provide important information or questions so they can be integrated into the environment. This way, no problems can arise!

We can welcome 95% of all visitors to your website within an average of 10 seconds. The same applies to phone calls, and we try to handle emails within half an hour!

Bringing in online visitors is more valuable than leads that come through phone or email. The fast and personal contact that is possible at any time of day has high ‘customer experience’ value. Research shows that a lead that comes through Live Chat is 2.5 times more valuable than other leads.

Our rates depend on the type of service and which package you choose. That’s why we look at the best solution for your business at no obligation and create a customized package!

This is because our customer service employees work simultaneously for different companies. Every call and email is handled so nothing is lost. Ultimately, you share the costs with other companies, making it extra affordable!

Our Customer Service Representatives have been screened for commercial empathy, interpersonal skills, writing ability, and results-driven orientation. Their goal is ultimately to bring in leads and provide first and second-line customer service. In addition, they are trained in English, Dutch, and German.

Of course, we occasionally receive difficult questions from visitors. This is not a problem, but rather an opportunity! The goal of Live Chat is above all to engage the person behind the question for you!

We explain that we cannot answer their specific question, but that one of our colleagues will contact them as soon as possible to help. The visitor feels professionally treated and appreciates this first point of contact. This gives you a warm lead that you can work with.

Our customer support colleagues review your website and add all information we find relevant for your business or service offering to the knowledge base. This knowledge base is a database with information about your business or service. This information is available to every agent who answers an incoming chat from your site. In addition to online onboarding, we also gather more information about your business through a call with you.

All our agents are trained to add additional information about your business or service to your knowledge base. Typically, our agents can easily answer most questions within 5 to 10 days after the service begins.

Your online visitors want a seamless experience, regardless of which channel they’re on, preferably personalized as well. We facilitate your Live Chat on Facebook, Instagram, Google Business, your website, and WhatsApp. Every business opportunity reaches you in 1 inbox, and if desired, directly in your CRM. This increases conversion, creates much higher customer satisfaction, and you work very efficiently.

To make the lead process as smooth as possible, we’ve ensured that we can integrate with numerous CRM and CMS packages. We’re constantly expanding our range of fully automated integrations. Feel free to ask what we can do for you in this regard, or we can even build it for you if needed.

Your online visitor’s behavior is changing. Approximately 40% of website visits happen in the evening hours. That’s no problem for us—we’re open from 7:00 AM to midnight 24:00.

More and more clients are choosing to outsource various things that might hinder their growth. Your customer is becoming increasingly demanding and therefore more valuable. As an entrepreneur, you can’t be “on” 24 hours a day, which means you miss many opportunities. An external customer service specialist from MisterSales can facilitate your customer from first contact through order processing. More comfort and more revenue for you as an entrepreneur.

We value transparency at MisterSales. For every business opportunity, you receive a detailed report in your email that you can work with. Every week you receive a comprehensive dashboard with everything we’ve done for you. What more could you want!