Account Specialist (Spin the Web)

The fresh produce experience and customer-specific solutions are at the heart of what we do!

The position:

You’re the linchpin of our organization. You support the sales team in preparing quotes and orders, maintain contact with suppliers and production, and ensure that inventory records are kept up to date. You enjoy answering the phone and helping customers with their questions, and you also work with management to develop the account plan for the coming year.

Your responsibilities.

• Developing a strong and trusting relationship between key customers and the organization.
• Resolving problems and complaints.
• In-depth needs assessment of key accounts.
• Anticipating changes and developing improvement plans.
• Streamline communication between key accounts and internal teams.
• Negotiating contracts and establishing timelines.
• Meet all of the client’s needs and deliverables according to the established timelines.
• Building relationships and attracting new customers
• Monitoring market trends and competitor activities
• Developing and refining the sales plan; establishing target budgets based on sales forecasts
• Monitoring Revenue and Profit Contributions
• Advising clients
• Finalizing (administrative) transactions through the accurate and timely submission of data
• Providing customers with information about product specifications, product differences, and other details
• Keep track of market developments, competitor activities, and other relevant details, and report to your manager and discuss the actions to be taken.
• Visiting and Participating in Trade Shows

Casteleijn Stroopwafels is a family-owned business. We combine a passion for the baking trade with professional entrepreneurship and an eye for the world around us. As a modern industrial bakery, we produce high-quality products and specialize in (organic) stroopwafels and stroopkoeken. We invest in long-term relationships with our customers and employees. A fresh experience and customer-specific solutions are at the heart of what we do!

The organization:

Casteleijn Stroopwafels is a family-owned business. We combine a passion for the baking trade with professional entrepreneurship and an eye for the world around us. As a modern industrial bakery, we produce high-quality products and specialize in (organic) stroopwafels and stroopkoeken. We invest in long-term relationships with our customers and employees. A fresh experience and customer-specific solutions are at the heart of what we do!

Who we’re looking for:

• Business acumen
• Good communication skills
• Convincing
• Negotiation Skills
• Customer-focused
• Perseverance
• Representative
• Results-oriented
• Analytical Insight
• Problem-solving skills
• Motivational qualities
• Stress-resistant

What we offer you:

• A pleasant work environment in a close-knit team where you’ll quickly feel at home
• A no-nonsense culture where your input really counts
• The ability to take the initiative in carrying out your duties and responsibilities
• A competitive salary, commensurate with the position and responsibilities

Our KLUBB ORGANIZATIONAL VALUES:

K: Quality; no errors on my part; do not accept deviations
L: Guts; Initiative, daring to act, contributing ideas
U: Execution discipline; following through on commitments, doing what is asked of you
B: Experience; taking responsibility, collaboration, performance
B: Willingness: openness to change, flexibility, commitment, helping one another