Customer service refers to the support and assistance that a company offers its clients before, during and after a purchase or use of a product or service. It includes various forms of communication, such as by phone, by email or live chat on the website.

Outsourcing customer service offers several benefits. It allows companies to concentrate on their core activities while specialised external teams provide professional support to clients. This can save costs, offer flexibility during peak times and give access to expertise and technology that might otherwise not be available.

Every service can be used 24/6. The LiveChat is on at all times, with a member of staff always available. Telephony and emails can also be answered directly thanks to our 24/6 approach.

The price depends entirely on your wishes and company. Do you only want a LiveChat or do you only want us to take over telephony? That is certainly possible! We can even take over the entire customer service for you. Feel free to get in touch and receive advice, no obligation!

That’s possible! Every customer service environment is equipped with the company’s house style. In addition, it is possible to pass on important matters or questions, so that these can be placed in the environment. That way, no problem can arise!

We can welcome 95% of all visitors on your website within an average of 10 seconds. The same goes for telephony, and we try to have emails dealt with within half an hour!

Bringing in online visitors is more valuable than leads that come in by phone or email. The fast and personal contact that is possible at any time of day has a high “customer experience”. Research shows that a lead that comes via Live Chat is worth 2.5 times more than other leads.

Our rates depend on the type of service and which package is chosen. That’s why we look, without obligation, at the best solution for your company and provide a tailor-made package!

This is because our customer service staff work for several companies at the same time. Every call and email is picked up, so nothing is lost. Ultimately, you therefore share the costs with other companies, making it extra affordable!

Our Customer Service staff are screened for commercial empathy, interpersonal qualities, writing skills and results orientation. Their goal, after all, is to bring in leads and to provide first and second-line service. In addition, they are trained in English, Dutch and German.

Of course, difficult questions come in from visitors now and then. This is not a problem, but rather an opportunity! The goal of Live Chat is above all to bind the person behind the question for you!

We tell them that we can’t answer their specific question, but that one of our colleagues will get in touch as soon as possible to help them. The visitor feels professionally treated and appreciates the first point of contact. This gives you a piping-hot lead you can work with.

Our customer support colleagues assess your website and add all the information we consider relevant to your company or service offering to the knowledge base. This knowledge base is a database with information about your company or service. This information is available to every agent who answers an incoming chat from your site. In addition to the online onboarding, we also collect more information about your company via a call with you.

All our agents are trained to add additional information about your company or service to your knowledge base. Usually, our agents can easily answer most questions within 5 to 10 days after the start of the service.

Your online visitors want a seamless experience, regardless of which channel they’re on, preferably personalised too. We facilitate your Live Chat on Facebook, Instagram, Google Business, website and WhatsApp. We bring every business opportunity into one inbox for you, directly into your CRM if desired. This way conversion rises, you create much higher client satisfaction and you work very effectively.

To make the lead process run as smoothly as possible, we have made sure that we can integrate with numerous CRM and CMS packages. We are constantly expanding the choice of fully automated integrations. Feel free to ask what we can do for you in this regard; if need be, we’ll build it for you.

Your online visitor’s behaviour is changing. Around 40% of their website visits happen in the evening hours. No problem at all for us; we are open from as early as 07.00 in the morning until midnight, 24.00.

More and more clients choose to outsource all kinds of matters that can stand in the way of their growth. Your client is becoming increasingly demanding and therefore more valuable. As an entrepreneur, you can’t be “on” 24 hours a day, so you miss many opportunities. An external customer service specialist from MisterSales can facilitate your client from the first contact to processing the order. More comfort and more revenue for you as an entrepreneur.

We love transparency at MisterSales. For every business opportunity, you get an extensive report in your email that you can get to work with. Every week you receive an extensive dashboard with everything we’ve done for you. What more could you want!