Online we can measure our distinctiveness through all kinds of measuring instruments. But when it comes to voting, how do you measure that? You exude a lot of confidence online, but how do your salespeople convey this to the prospect?
THE BIG FACTOR FOR SUCCESS
Unfortunately, it happens too often that the sales call does not end with an order. But what ultimately makes the prospect buy? The content of a sales call is often standardized. The voice in these cases is the factor that persuades a prospect. Because the prospect only hears the voice in a telephone conversation, the calm, the use of the stress and the intonation are of great importance.
MISTERSALES ' TELEMARKETING SUCCESS FACTOR
MisterSales ' approach is not just about the content of the conversation. The importance of good use of voice is known, it is one of the most important items of the successful telemarketer. A relaxed voice is perceived as reliable and credible. If the voice of the telemarketer is too shrill, too soft or with too much air, your customer will perceive it as insecure. If the voice is too loud and too low, it can come across as too dominant, authoritarian. Therefore, think about which voice belongs to which person. In MisterSales’ working method, the right voice is sought for the product or service, so that it fits what is being told by voice. In addition, the telemarketer is trained in tuning so that he knows when the voice should go up or down in order to improve self-confidence and assertiveness or to appear understanding.
MisterSales has prepared a number of tips and tricks to prevent employees from misusing their most important sales tool, the voice. Download the whitepaper below!
