As an entrepreneur, you know that doing business involves more than just managing and meeting. You are often called by (potential) customers or suppliers. Telephone accessibility is important. (Potential) customers do not want to wait, but want to be helped quickly. In 2019 it is therefore no longer acceptable to be inaccessible or poorly accessible.
POOR ACCESSIBILITY
Research shows that 60% of companies are regularly difficult to reach by phone during office hours. Shops, financial institutions, webshops and construction companies hardly pick up the phone. The consequences of this are enormous. Nearly 30% of consumers the company could not reach by phone called for an order or reservation. This percentage of consumers make targeted calls to the company and can directly cost the company a customer or revenue.
One in 4 people therefore indicates that they go to the competitor when they cannot reach the company by phone. It is difficult to calculate the exact amounts, but the fact that you as a company miss turnover due to poor accessibility seems to be reason enough to do something about this.
YOUR SITUATION
But what can you do about this? It is important to consider the telephone accessibility of you or your company. How accessible are you? What is going wrong and what can be improved?
Download our whitepaper for the top 5 reasons why good phone accessibility is a necessity for your business.
