The news is full of it: customers getting lost in digital mazes, accounts being blocked for no reason, and companies letting their customers talk to a robot instead of a human. The Digital Services Act now requires organizations to do this differently. And rightly so. Because at a time when trust is scarce, a personal approach can make all the difference. That's where the power of MisterSales lies.
The essence of the problem
According to research by the Dutch Authority for consumers & markets, customers often fail to speak to a real person. This leads to frustration and mistrust. Customer service is too often seen as a cost rather than an investment. The consequence? Dissatisfied customers, reputational damage and – now – the risk of fines due to the new legislation.
The solution: human contact
At MisterSales we believe that customers want more: to be heard, to be taken seriously and to be helped immediately. Our services are fully equipped to fill that gap:
- Direct lead succession: no delay, no bots, but personal contact that converts.
- Real conversations: can be reached by phone with a human voice.
- Increased customer satisfaction: through direct follow-up and empathic contact.
This is not only customer-friendly, but also wet-proof. Companies that use MisterSales automatically comply better with the guidelines of the Digital Services Act.
Trust and turnover go hand in hand
Personal contact is more than compliance. It's a strategic weapon. Where competitors lose customers due to frustration, companies with MisterSales can win customers. Personal follow - up ensures:
- Higher conversions: hot leads are less likely to drop out.
- Stronger customer relationships: customers feel seen and heard.
- A better reputation: you don't build trust with robots, but with people.
Conclusion
The Digital Services Act forces companies to become more humane. MisterSales helps organizations do this not only to comply with the rules, but above all to become stronger in their market. Customer service is no longer an afterthought, but a core part of growth and reputation. Do you want to know how MisterSales can help your company to comply with the new law and increase your conversion? Take contact join us and discover the power of real conversations.
